Customer Rating :
List Price : new Price : $2,999.00
List Price : new Price : $2,999.00
we have pleased to offer you to Liebherr CS1360 13 cu. ft. Counter-Depth Bottom-Freezer Refrigerator, Ice Maker Right Hinge Reviews
3 of 3 people found the following review helpful 
TERRIBLE Fridge, February 1, 2012 By This review is from: Liebherr CS1360 13 cu. ft. Counter-Depth Bottom-Freezer Refrigerator, Ice Maker Right Hinge I bought the CS 1360 a couple years ago. I live in Manhattan and was initially impressed by it's compactness and storage space. In the 2 years i've had it, the fridge has broken several times. The heating tube broke, then the sensor broke (twice!), then the ice maker broke.
Liebherr contracts out servicing to a servicing company in Arizona, this company then in term sub contracts to local repair shops, many of whom were not trained properly. I was told by one of the service guys that it broke again because the part was never installed properly by the previous service guy.
The ice maker broke again after the warranty runs out - the customer service was not helpful at all, and flat out treated it like it's not their problem. He did recommend a local repair shop, who told me Liehberr services in generally is much more expensive than other appliances. Flat $175 just for the guy to come take a look, any parts or installation fees will be on top that.
All in... Read more
1 of 1 people found the following review helpful 
Premium price for a shoddy product, April 30, 2012 By Gary X (New Jersey) - See all my reviews This review is from: Liebherr CS1360 13 cu. ft. Counter-Depth Bottom-Freezer Refrigerator, Ice Maker Right Hinge This review is for CS1301, the previous generation of the same Liebherr refrigerator which I bought 4 years ago. 2 1/2 years after my purchase, the freezer failed to freeze. Since it was out of the short 1-year factory warranty I had to paid for the service referred to by the Liebherr customer service hot line. That service call was $850 to replace a sensor and fan. For that much money I could have bought a brand new stainless steel LG fridge of a larger capacity!
A few months later the icemaker broke. The replacement ice tray assembly (which I ordered directly from Liebherr) cost $110. The new tray lasted about 2 months before it broke again.
I am totally disappointed with Liebherr product quality. I wish I had not chosen the product solely by its good looks. But the fact is, Liebherr is a niche player in the US and there is very limited review of its product quality. I simply did not have much data to base an informed buying decision on and took a chance on Liebherr. That... Read more
2 of 4 people found the following review helpful If its like their last model skip it, August 1, 2011 By This review is from: Liebherr CS1360 13 cu. ft. Counter-Depth Bottom-Freezer Refrigerator, Ice Maker Right Hinge We got a CS 1350 - and have thus far spent multiple times what it cost to buy fixing it. Liebherr service are totally uninterested in helping, always have been. If you leave the freezer door open for longer than intended (accident etc) it frosts up, the frost / ice breaks the evaporator sensor and voila - hello a $500 service call.
Its the most touchy, nervy appliance I ever saw.
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| 3 of 3 people found the following review helpful TERRIBLE Fridge, By This review is from: Liebherr CS1360 13 cu. ft. Counter-Depth Bottom-Freezer Refrigerator, Ice Maker Right Hinge I bought the CS 1360 a couple years ago. I live in Manhattan and was initially impressed by it's compactness and storage space. In the 2 years i've had it, the fridge has broken several times. The heating tube broke, then the sensor broke (twice!), then the ice maker broke.Liebherr contracts out servicing to a servicing company in Arizona, this company then in term sub contracts to local repair shops, many of whom were not trained properly. I was told by one of the service guys that it broke again because the part was never installed properly by the previous service guy. The ice maker broke again after the warranty runs out - the customer service was not helpful at all, and flat out treated it like it's not their problem. He did recommend a local repair shop, who told me Liehberr services in generally is much more expensive than other appliances. Flat $175 just for the guy to come take a look, any parts or installation fees will be on top that. All in... Read more 1 of 1 people found the following review helpful Premium price for a shoddy product, By Gary X (New Jersey) - See all my reviews This review is from: Liebherr CS1360 13 cu. ft. Counter-Depth Bottom-Freezer Refrigerator, Ice Maker Right Hinge This review is for CS1301, the previous generation of the same Liebherr refrigerator which I bought 4 years ago. 2 1/2 years after my purchase, the freezer failed to freeze. Since it was out of the short 1-year factory warranty I had to paid for the service referred to by the Liebherr customer service hot line. That service call was $850 to replace a sensor and fan. For that much money I could have bought a brand new stainless steel LG fridge of a larger capacity!A few months later the icemaker broke. The replacement ice tray assembly (which I ordered directly from Liebherr) cost $110. The new tray lasted about 2 months before it broke again. I am totally disappointed with Liebherr product quality. I wish I had not chosen the product solely by its good looks. But the fact is, Liebherr is a niche player in the US and there is very limited review of its product quality. I simply did not have much data to base an informed buying decision on and took a chance on Liebherr. That... Read more 2 of 4 people found the following review helpful If its like their last model skip it, By This review is from: Liebherr CS1360 13 cu. ft. Counter-Depth Bottom-Freezer Refrigerator, Ice Maker Right Hinge We got a CS 1350 - and have thus far spent multiple times what it cost to buy fixing it. Liebherr service are totally uninterested in helping, always have been. If you leave the freezer door open for longer than intended (accident etc) it frosts up, the frost / ice breaks the evaporator sensor and voila - hello a $500 service call.Its the most touchy, nervy appliance I ever saw. |
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